Refund Policy

Last updated: June 2026

This Refund Policy applies to purchases of Oogway sold through Paddle as merchant of record and operated by Convert Files.

We offer refunds within 14 days of purchase if Oogway does not function substantially as described and our support team is unable to resolve the issue. To request a refund, contact us through our support channels at vyshnav@useoogway.com.

Refund eligibility is determined in accordance with applicable consumer protection laws and Paddle's merchant-of-record obligations. This policy does not promise refunds beyond that standard or alter any rights that cannot be waived under applicable law.